Robyn Studio is a small candle studio in Dublin, Ireland. This notice explains what happens to the information you share with us through this website, and what you can ask us to do about it. If anything here is unclear, email robyn.studio.dublin@gmail.com and a person will answer you.
When you send an enquiry. The contact and custom order forms ask for your name, your email address and your message. We store them so we can reply to you and, if you go on to order, so we can make what you asked for. We rely on your consent when you send the form, and on our legitimate interest in answering people who write to us.
When you join the mailing list. We store your email address and the date you signed up, and nothing else. We use it only to tell you about new collections. You can ask us to remove it at any time and we will, without asking why.
When you order on WhatsApp. Ordering happens in WhatsApp, not on this site. The buttons here simply open a message to us. Whatever you send in that conversation is held in WhatsApp under Meta's own terms, which we do not control.
When you browse. If — and only if — you accept analytics, we use Google Analytics for Firebase to count visits and see which pages people read. We use this to decide what to photograph and write next. If you decline, the analytics code is never loaded at all, and no request is made to it.
We do not use advertising or profiling cookies, and we never sell anything about you. The site stores one small item in your browser regardless of your choice: your answer to the cookie question, so we do not keep asking. It contains only the words "granted" or "denied" and a date, it never leaves your device, and it expires after a year.
If you accept analytics, Google sets its own cookies to tell one visit from another. You can change your mind whenever you like using the Cookie preferences link at the bottom of any page.
The Instagram section on the home page is a frame served by Instagram, and loading it lets Meta set their own cookies and see that you visited the page. That is why it does not load on its own: you see our own photography until you press Show Instagram posts, and if you would rather not, the link beside it opens Instagram in a new tab instead. Visitors who have accepted cookies get the feed without the extra step.
The site runs on Google Firebase — hosting, the database that holds enquiries and sign-ups, and the optional analytics. Google therefore processes this data on our behalf, and may do so on servers outside Ireland under the safeguards in their data processing terms. The web fonts are served from this site rather than from Google Fonts, so your browser makes no third-party request to fetch them.
Nobody else has access. We do not share your details with advertisers, data brokers or anyone else, and we never will.
Enquiries are kept while we are talking, and for two years afterwards in case you come back to us about the same piece. Mailing list addresses are kept until you unsubscribe. Analytics data is retained on Google's default schedule and holds no name or email.
Under the GDPR you can ask for a copy of what we hold about you, ask us to correct it, ask us to delete it, ask us to stop using it, or object to how we use it. Email robyn.studio.dublin@gmail.com and we will deal with it within one month. There is no charge.
If you think we have handled your information badly, please tell us first — we would rather fix it. You also have the right to complain to the Irish Data Protection Commission at dataprotection.ie.
If we change how any of this works, we will update this page and the date at the top of it.